iGate openings For Experienced Candidates for Associate -Field Engineer with 1 to 3 years Experience @ Hyderabad, September 2012
Posted On: 23-09-2012

Company Name :iGATE

Website : www.igate.com


UG - B.Tech/B.E - Any Specialization

P.G - Any PG Course - Any Specialization

Experience:1 to 3 years

Location : Hyderabad

Industry Type : IT-Software / Software Services

Job Role : Associate - Field Engineer


Desired Candidate Profile:


-- Good experience Hardware Maintenance and Desktop Level Support

-- Hands on experience in Installation & troubleshooting of Desktops, Laptops, Printer & Windows based applications.

-- Ability to Understand and support device likes Desktops/ Laptops, Printers.

-- Good understing of Client Side-applications such as WebBrowser, Anti - virus clients, and email clients.

-- Good Interpersonal skills & customer support attitude.

-- Ready for Field job is Mandatory.

-- Good Knowledge on OS like windows etc.

-- MC SE/CCNA Certified


Job Description:


-- Responsible for providing service assurance to Reliance Web Store Users.

-- Resolving application related issues of Lotus Notes, LAN, Printer, Scanner and troubleshooting, Networking monitoring.

-- Installation and configuration of business application software (i.e, MS Windows XP/Vista, MS Office XP/2007, Lotus Notes, Internet Explorer, Antivirus)

-- Log incidents to different 3rd party suppliers and constantly chase up for updates and quicker resolutions to minimize the overall downtime and to have overall greater productivity,

-- Taking care of the various projects escalations, timely call resolution within the SLA.